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Shipping

For all information on our shipping services, please refer to the below.
Should you have any further questions or find that something isn't covere, please do not hesitate to contact us!

Shipping to the UK and Channel Islands

We offer free standard Shipping to all UK and Channel Island addresses (Royal Mail 2nd Class). However, we do also offer upgrades if you need your item sooner

Standard
(3-5 Days)
Royal Mail 2nd Class

 

Our standard shipping option, FREE to all UK and Channel Island addresses.
Sent with Royal Mail 2nd Class, you can expect this item to arrive in 3 -5 business days following receipt of your dispatch confirmation email.
These orders are typically dispatched the following day, but may take up to 48 hours in some cases.

Priority
(2-3 Days)
Royal Mail 1st Class

Our 'Priority' upgrade option, available for all UK and Channel Island addresses.
Sent with Royal Mail 1st Class, you can expect this item to arrive in 2-3 business days following receipt of your dispatch confirmation email.
These orders are typically dispatched the following day.

Tracked
(1-2 Days)
Royal Mail 48hr Tracked

Our 'Tracked' upgrade option, available for all UK and Channel Island addresses.
Sent with Royal Mail 48hr Tracked service, you can expect this item to arrive within 48 hours following receipt of your dispatch confirmation email.
These orders are typically dispatched within 24 hours.

Shipping to the European Union (EU)

Unfortunately, we have currently suspended shipping to the European Union for sales direct from our website. You can read more about why we have done this below.
The good news is that you can still buy from us and ship to EU addresses! In order to do this, simply place your order through our eBay page or Etsy page instead of here on the website.
You will find links to the relevant eBay listings in the info sections of each product page.

Why can't you ship directly to the EU for orders placed on the website?
 

The short answer? Brexit.

Since the UK voted to leave the European Union, UK businesses have been required to register for VAT payments (Taxes and Duties) for sales made to customers in the EU. This requires a physical address in the European Union which, for smaller businesses like us, who do not have multiple registered addresses, requires employing an intermediary tax specialist in one of the EU countries to act on our behalf.

These intermediaries can charge around €3 per transaction, in addition to the taxes and duties payable for the import, meaning additional costs of at least EUR €4 - €5 per transaction. Passing these costs on to you, our customers, did not seem like a fair solution.

Making your purchase through established marketplaces like eBay, who are already registered for VAT in the EU, allows them to handle these tax requirements on our behalf, which minimises the costs for our business and for yourselves. Purchasing this way means that you only pay the import VAT (usually around €1) instead of the intermediary fees, which are absorbed by us as part of the cost charged to us by the online marketplace.

Can I still place an order for delivery to an EU address?

Yes! Simply place your order through our eBay page instead of our through our website.
Some products are restricted on eBay, so pictures may look different when compared to our website. Rest assured that you will receive the same product pictured on the website.

To make your purchase for delivery to an EU address:
1) Locate the item you wish to purchase on our website
2) Scroll down to the product information section titled 'Want to ship to an EU address?'

3) Use the link contained in that section to make your purchase through our eBay listing

Shipping to the Americas, Asia, Africa & Oceania

We offer International Shipping to addresses outside of the UK and Europe, starting at GBP £5.

Please note: We cannot ship supplements to the USA, Canada, Australia or New Zealand. This is due to the varying regulations around health and food supplements in different regions. 

Standard International
(7-9 Days)

Royal Mail International (Standard)
 

Our standard International shipping option, at a flat rate of GBP £5 to all addresses outside of the UK and European Union.
Sent with Royal Mail International Standard, you can expect this item to arrive in 7 - 9 business days following receipt of your dispatch confirmation email.
These orders are typically dispatched the following day, but may take up to 48 hours in some cases.

Tracked International
(5-7 Days)
Royal Mail International (Tracked)

Our 'Tracked International' upgrade option, at a flat rate of GBP £11 to all addresses outside of the UK and European Union.
Sent with Royal Mail International Tracked service, you can expect this item to arrive in 5 business days, but may take up to 7 days, following receipt of your dispatch confirmation email.
These orders are typically dispatched by the following day (local time).

Do you have questions about something we haven't covered here? Chat with us or contact us using the form below

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